Help
Common questions and how to reach us.
What does Specvo produce?
A draft SAP 10.2 XML you can import straight into Elmhurst. You then review every field in your Elmhurst account and lodge the EPC from there. Specvo is an assistant for the OCDEA, not an accredited calculation tool — every assessment is your judgement and your signature.
How accurate is the draft? Can I trust the numbers?
Accuracy is good enough to save typing, not good enough to skip verification. Specvo is improving every week, but on any given project some values will be wrong, missing, or approximated.
Always open the imported XML in Elmhurst and check every field before you lodge. Treat Specvo as a first pass that drafts the form for you — the calculation that produces the certificate still lives in Elmhurst.
Always open the imported XML in Elmhurst and check every field before you lodge. Treat Specvo as a first pass that drafts the form for you — the calculation that produces the certificate still lives in Elmhurst.
What does Specvo charge?
Analysis, evidence review and the HEM preview are free. Downloading an Elmhurst-ready XML costs £30 (VAT included) or one download credit — every new account starts with one, and inviting a colleague earns another when they pay for their first XML. Re-downloads are free; cloning a delivered project is £10. Unused wallet balance is refundable for 14 days. No subscription.
Do I still need Elmhurst (or Stroma / NHER)?
Yes. Specvo produces the XML that your accreditation body imports to generate a lodgeable EPC. You need your own accredited-assessor dashboard to submit the certificate.
What do you do with my drawings?
Uploaded files are stored on our EU infrastructure, scoped to your account, and used to draft the SAP inputs for that project. Files remain until you delete the project or the account. See our privacy policy for the full processor list and transfer arrangements.
Why was my auto-detect blocked?
Auto-detect is free for a small number of runs per project so we can keep capacity available for everyone in beta. Once you download the XML, runs become unlimited on that project.
I paid but the XML didn't download
Open /wallet and check the most recent transaction. If the charge is there but no XML appeared, re-download it from the project page at no extra cost. Still stuck? Email support with your payment receipt.
Does Specvo support flats or maisonettes?
Yes — houses and bungalows (detached, semi-detached, end-terrace, mid-terrace) and flats / maisonettes. Multi-plot sites are one project per plot; clone a delivered project for repeat house types.
What happens to my wallet balance if I stop using the service?
Balance expires after 12 months of no account activity. You receive email warnings at 10 and 11 months. Topping up or using the service resets the clock. Expired balance is final.
How do I delete my account?
Open Account settings. Deletion permanently removes your projects, uploads, and profile. We retain anonymised financial records (amount + date of each transaction) for 6 years to meet HMRC requirements.
Still stuck?
Email support@specvo.com with your error reference (bottom-right of any error screen) and what you were trying to do. We reply within one business day.